As the Vice President of Customer Service, Ira is responsible for strategy and execution across Okuma America Corporation's vast distribution network, which serves North, South, and Central America. Ira began his tenure with Okuma in 1986, starting as an Electronic/Engineering Technician. Ira worked through various positions within Customer Service at Okuma and recently held the position of Vice President of Operations, responsible for Engineering and Manufacturing.
Select representatives from Okuma's distributor service group along with supporting Operations personnel from Okuma America Corporation (May 2023) Prior to a machine tool purchase, shops in the Americas tend to spe...
If you’ve spent any time around Okuma, it won’t be long before you hear the phrase “We Passionately Pursue a Customer for Life.” This phrase is not just a slogan for us; it’s more a way of life. This involves making significa...
In today’s busy shop environments, it can be all too easy to put off machine tool maintenance procedures in favor of keeping those chips flying. At Okuma we understand your dilemma, and therefore invest time and resources in ...
The COVID-19 outbreak has touched all of us from a corporate, political and emotional perspective. No doubt these are challenging times, and it can be very hard to pay attention to anything other than the virus and what will ...
Okuma America had the honor of hosting a recent meeting of AMT’s Global Service Committee (GSC) during which the group renewed its commitment to serving as the voice of AMT members who work in a variety of customer service ro...
This blog post is Part 4 in our series sharing key headlines observed by Okuma's executive leadership at IMTS 2018. For many years, experts in our industry have been working to collect data from machine tools and create va...
In 2013 Okuma Customer Service implemented our Net Promoter Score (NPS) initiative, which is a survey system designed to collect specific feedback from customers about their machine installation experiences. We highly value t...
In Okuma’s early years, under the leadership of founder Eiichi Okuma, a very important aspect of the company’s culture was put in place. Whenever Japan experienced a natural disaster, such as a tsunami, Mr. Okuma halt...
Welcome to Part 2 of our four-part series “Hot Topics at IMTS”, a recap of some of Okuma’s major headlines from the 2016 show. Check out the photo in this blog and you’ll see two machine tool spindles on display: one filthy...
I feel pretty confident that most of us yearn for a low-stress, anxiety-free, and overall positive experience when making any type of purchase, large or small. Yet today’s reality is that the "perfect" customer experience may...
We know that service MATTERS to our valued customers, and we make this our utmost priority. As we’ve developed our service offerings over the years, we’ve accumulated quite an extensive array of helpful options. We know all o...
For those of you who have been around awhile, you know that Okuma green CNC machines are fairly hard to come by these days. The “green machine” made its mark in the Americas in the eighties to early nineties, until it was r...
